So, a comment on my post about my experience with Dollars4Gold.com suddenly clicked something in my head about an experience I had a few years ago. I ordered a product which I needed for a medical condition I have (which I will call Product for my sake as well as the “company’s”). To begin with, I firmly hold to this day that part of the reason why this company got away with the shenanigans it did was that they figured I wouldn’t do anything about it owing to embarrassment over Product.
Anyway, I ordered Product online, got it, wasn’t happy and I returned it. The Company offered a 100% money back guarantee, but they only refunded 50% of my money. I then e-mailed them about it. I was informed, in a typo-ridden e-mail which included such gems as informing me that “[company] is the only company that dopes offer refunds for this item,” that I only received 50% owing to the fact that Product had obviously been used. I replied it hadn’t, but the stuck firm.
I then filed a complaint with the online Better Business Bureau. They contacted the company. While I did get all of my money back, the company continued to treat me like a teen who had shoplifted. I only got all of my money back if I promise to never shop from them again.
Anyway, the point of this entry was to say that the BBB really can work if you have a complaint against one of its member companies.
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